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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Dynamics 365 Field Service : View product inventory

In Field Service operations, knowing what inventory you have, where it’s located, and its current status is critical. Dynamics 365 Field Servi...

5 months ago

Announcing Dynamics 365 Contact Center WhatsApp channel powered by Azure Communication Services

With the direct WhatsApp integration in Dynamics 365 Contact Center, organizations can now provide superior customer experiences on a trusted ...

7 months ago

Boost seller productivity with document summary by Copilot in Dynamics 365 Sales

New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in mi...

1 year ago

Dynamics 365 Field Service – Summarize records with Copilot

Dynamics 365 Field Service introduces its new feature called Summarize records with Copilot that provides technicians with a quick summary of ...

1 year ago

Enable Spatial annotations for your frontline technicians using Dynamics 365 Field Service & Teams

Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. The post Enable Spati...

1 year ago

Copilot – Create Knowledge Articles From Resolved Cases

For Dynamics 365 Customer Service users, there's a handy new feature called Copilot that streamlines the process of creating knowledge article...

1 year ago

{Do you know} Save notes faster with Quick save in Dynamics 365 Omnichannel

If you're looking to save notes quickly in Dynamics 365 Omnichannel, the Quick Save functionality is your solution. By selecting Ctrl+S on the...

1 year ago

Dynamics 365 Copilot, Copilot for Microsoft 365, Microsoft Sales Copilot and more

Last year (2023) Microsoft introduced Dynamics 365 Copilot (also called Microsoft Copilot for Dynamics 365), the world’s first AI copilot nati...

1 year ago

How does Dynamics Field Service handle customer service requests and complaints?

Dynamics Field Service provides businesses with a range of tools to handle customer service requests and complaints effectively. The system ca...

2 years ago

Dynamics 365 Field Service, Mixed Reality and Connected Spaces – 2022 Release Wave 2 Launch

This video highlights the upcoming capabilities in the 2022 Release Wave 2 for Dynamics 365 Field Service, Mixed Reality, and Connected Spaces...

3 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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