What’s new in FLW shared devices

Discover the Latest Enhancements in Shared Device Mode (SDM) 

We are excited to announce a series of new features in Shared Device Mode that will significantly enhance the experience for frontline workers. These updates are designed to streamline access to Teams on a shared device and provide better access to essential tools. 

Teams FRE is suppressed for devices in shared device mode 

One of the most significant changes is that we no longer show the Teams First Run Experience (FRE) on Android and iOS when the device is in Shared Device Mode. This update will reduce the number of clicks frontline workers need to take to get started in Teams. Thus, allowing FLWs to focus on getting work done. To take advantage of this update your Teams version to 2024152402 on Android and 2024121301 on iOS. 

SDM support for M365 on Android and Outlook on Android are now GA 

We have enabled more Microsoft apps on SDM. The unified M365 app on Android and Outlook app on Android are generally available! For details on more SDM supported apps please refer to the links below:  

• Android apps: Shared device mode for Android devices - Microsoft identity platform | Microsoft Learn 
• iOS apps: Shared device mode for iOS devices | Microsoft Learn 

Refreshed Shared Device Documentation 

We have refreshed our shared device documentation to provide clearer, more comprehensive guidance. This update ensures that all users, whether new or experienced, have access to the latest information and best practices for using Shared Device Mode effectively. 

• Overview of device management for frontline workers - Microsoft 365 for frontline workers | Microsoft Learn 
• Manage shared devices for frontline workers - Microsoft 365 for frontline workers | Microsoft Learn   
• Shared device mode for Android devices - Microsoft identity platform | Microsoft Learn 
• Shared device mode for iOS devices | Microsoft Learn 

Next steps 

These updates are part of our ongoing commitment to empower frontline workers with the best tools and experiences. We look forward to seeing how these enhancements will make a difference in your daily operations. 

Stay tuned for more updates and enhancements as we continue to improve FLW shared devices.