Loading...

Use preferred agent routing to create lifelong customer relationships

Use preferred agent routing to create lifelong customer relationships

Organizations are looking for ways to offer hyper-personalized service and foster deeper relationships with their customers. Customers want to connect to agents who understand their needs. They feel more comfortable talking to an agent who has served them in the past, knows about their issues, and can resolve them quickly. Agents want to serve their customers, meet service-level agreements (SLAs), and receive high satisfaction ratings.

The post Use preferred agent routing to create lifelong customer relationships appeared first on Microsoft Dynamics 365 Blog.

Published on:

Learn more
Microsoft Dynamics 365 Blog
Microsoft Dynamics 365 Blog

Modernizing Business Process with Cloud and AI

Share post:

Related posts

Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy