Predefined Placeholder Access In Customer Insights – Journeys

Have you ever used the Predefined Placeholders feature in the Customer Insights Journeys app? It's an excellent tool for personalizing emails, but it can be challenging to locate where these predefined placeholders are stored and how to remove them.

If you're looking to leverage personalisation in your emails, Microsoft has provided a list of pre-defined values, including Full Name and First Name, making it easy to access data for that purpose. With these placeholders, you can tap into your customer data to create hyper-targeted and personalized campaigns that deliver real results.

However, knowing where to find these placeholders and how to remove them can save you a lot of time and effort. In this article, the author offers a step-by-step guide to help you find and use predefined placeholders in the Customer Insights Journeys app. So, whether you're a marketer or just curious about the functionalities of Customer Insights Journeys, this article is an excellent resource.

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