Digital Contact Centre Platform (DCCP) with Sree Yeggina

In this podcast episode, Sree Chandana Yeggina, an expert in technology, discusses her journey to Microsoft and her current work with Dynamics 365. She offers insights into the Digital Contact Center Platform (DCCP), including the importance of understanding customer needs and pain points to provide effective solutions. She explains how the DCCP affects the call center sector and why it's becoming increasingly important in the service space. Sree also dives into the benefits of call recordings for businesses and how Microsoft's Nuance acquisition enhances the DCCP by adding artificial intelligence capabilities to improve customer experiences.

If you're interested in how Dynamics 365 fits into Microsoft's overall strategy, the evolution of the DCCP, and the benefits of incorporating artificial intelligence into the digital contact center, this podcast episode is a must-listen. Sree's expertise and insights offer valuable information on the latest trends and innovations in the call center industry.