2024 Wave 2: Copilot for Sales
Well, folks, Microsoft is at it again! They’ve just dropped some serious coolness with the 2024 wave 2 release notes! I’m very excited to brin...
3 days ago
Dynamics 365 Talk – D365 "Taylored" to you!
2024 Wave 2: Dynamics 365 Sales
Well, folks, Microsoft is at it again! They’ve just dropped some serious coolness with the 2024 wave 2 release notes, hot off the press just 9...
10 days ago
Extend D365 Customer Service Copilot: Ask questions about your data(verse)
Earlier this month I posted an article on how you can extend the Copilot that sits inside of Dynamics 365 Customer Service by using Prompt Plu...
24 days ago
Restore deleted Dataverse rows with the Recycle Bin(preview)
Any organization that uses any type of system may at some point in time need to delete records or rows from their database(s). This can be for...
1 month ago
Add Dataverse knowledge to a Custom Copilot using Copilot Studio
Not too long ago we saw a complete user interface refresh in Copilot Studio, and a lot of new features that were announced during Microsoft...
1 month ago
D365 Customer Service: Dialer Enhancements
The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of c...
1 month ago
Extend D365 Customer Service Copilot with Prompt Plugins (preview)
If you are a service organization, you have a lot to look forward to with this brand new preview feature for Dynamics 365 Customer Service! Th...
1 month ago
Configurable Copilot Summaries for D365 Field Service
If your organization is using Dynamics 365 Field Service, then you probably have seen the summarization feature for bookings and work orders. ...
1 month ago
Use Copilot in D365 Customer Service to generate knowledge articles from cases
Calling all D365 Customer Service users! Microsoft's Copilot tool is now equipped with even more functionality to help you work smarter, not h...
2 months ago
How to Configure Booking Status for Partial Work Order Completion? | Dynamics 365 Field Service
If your organization is using Dynamics 365 Field Service, you might encounter scenarios where a technician needs to partially complete a work ...
2 months ago
