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What is coming To Dynamics 365 Customer Service in 2026 Release Wave 1

Microsoft has just released the 2026 Release Wave 1 notes for Dynamics 365 business applications and the Power Platform, and of course I could...

2 hours ago

I am sure most of you have heard of Copilot for Sales, which was announced by Microsoft in the fall of 2023. Back then you had to pay an addit...

29 days ago

As a customer service leader, have you ever had the need to report on how customer service conversations actually end, not just that they happ...

1 month ago

A friend of mine was recently trying to make a custom button on an opportunity form in Dynamics 365 Sales show on the form, but only when a ce...

2 months ago

We all know that in customer service, the right tools can make all the difference when it comes to providing a great customer experience. The ...

2 months ago

Last September I wrote an article introducing the new Hierarchy Control for model-driven apps and how it helps us better visualize relationshi...

3 months ago

I was fortunate to attend Microsoft’s Ignite conference last week, and just like I’ve seen before at other conferences, we see tha...

3 months ago

Last week I wrote part 1 of this article, where I am going to show you how you can use Power Automate to populate a word document with data fr...

4 months ago

If you’ve ever had a technician come out and fix something, you know how helpful it is to get a clear summary of the work that was done. Field...

4 months ago

When you’re building agents in Copilot Studio, adding knowledge sources is a key step in building your agent. One of the quick ways to a...

4 months ago

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