Dynamics 365 Contact Center – Boost contact center efficiency with Real Time Streaming Analytics
We are introducing Real-Time Streaming Analytics in the new Contact Center supervisor workspace application, providing supervisors with near r...
We are introducing Real-Time Streaming Analytics in the new Contact Center supervisor workspace application, providing supervisors with near r...
Two model-driven apps, built the same week, pointing at the same 60 support cases — and only one of their Copilots could count them…
Introduction A customer record, a service request, and an invoice may belong to the same business process. Microsoft Dataverse gives teams a c...
Microsoft has added a new workaround for a specific Conditional Access loop that can stop users from registering a passkey in Microsoft Authen...
Conditional access policy plans are now available in preview. The idea is to define common rules, conditions like breakglass accounts and have...
Introduction A system can pass every feature test and still disappoint the people who depend on it. If it slows down during peak use, exposes ...
Introduction A request for a new feature can sound clear: “Add a status dashboard.” But the real need may be to help staff spot delayed orders...
When I refreshed my blog, Claude Code kept polishing old code instead of modernizing it. So I installed Modern Web Guidance - Chrome’s agent s...
Have you ever wanted to build an interactive dashboard directly on top of your existing Power BI semantic models, without opening Power BI Des...
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