Microsoft Dynamics 365 Project Service Automation: Latest articles

Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.

{How to} Bring your own entity into the inbox on Dynamics 365 Customer Service

In this post, Malla Reddy Gurram (@UK365GUY) provides a step-by-step guide on how to bring your own entity into the inbox on Dynamics 365 Cust...

3 months ago

{How to} Use Copilot to generate knowledge drafts from cases in Dynamics 365 Customer Service

In this informative post, you'll learn how to leverage Copilot in Dynamics 365 Customer Service to create knowledge drafts from cases. Copilot...

4 months ago

Try the agent call quality survey in Dynamics 365 Customer Service

In Dynamics 365 Customer Service, you can use the agent call quality survey to quickly pinpoint and address any issues that may be affecting y...

4 months ago

2024 Wave 1 Release Notes: D365 Customer Service

If you're a Dynamics 365 CX user, you'll want to keep an eye out for the 2024 Wave 1 release notes, which were recently published. In a series...

7 months ago

Microsoft Project: Baseline with Project level variance

In Microsoft Project, it is crucial to periodically record a snapshot of the project to assess if it is on track or delayed. By doing so, the ...

10 months ago

Field Service app (preview) for Teams

If you work in field service, you might want to check out the new Field Service app preview for Teams that was launched recently. The preview ...

1 year ago

Microsoft Project: Goals in Project for the Web

Microsoft Project for the Web introduces a new feature called "Goals in Project," which enables you to outline a set of objectives that your p...

1 year ago

Microsoft Dynamics 365 Omnichannel for Customer Service – Part-1 – Unified Routing

In today's enterprise landscape, work routing plays a vital role in intelligently directing incoming customer service records, allowing for th...

2 years ago

Webinar: Business insights with SaaS metrics, subscription management, and recurring billing automation right within Dynamics 365 CRM!

This informative webinar provides essential insights into managing SaaS metrics, subscription management, and recurring billing automation wit...

2 years ago

Project for the web to Project Operations migration with Power Automate

If you're looking to migrate your Project for the web projects to Project Operations, this article is for you. The process of migrating your p...

2 years ago

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Microsoft Dynamics 365 Project Service Automation: Latest articles

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