How to Configure Generative AI Plugin in Copilot for Improved Customer Service
Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...
Managing customer interactions efficiently requires having all related information, documents, screenshots, and other supporting files, readil...
Running a global business on Dynamics 365 CRM? Then you already know: not all your customers—or team members—speak the same language. But your...
Hello Everyone,Today I am going to share my thoughts on improving usability and performance of the schedule board.Let's get's started.With thi...
JavaScript is a powerful tool for developers working with Dataverse (formerly known as Common Data Service) and Dynamics 365 Customer Engageme...
If you are a user of Azure Automation Update Management, it is important to note that it will be deprecated on 31st August 2024, as the Log An...
This post explores the topic of Power Automate license enforcement, as it pertains to Dynamics 365 CE. Whether you're a seasoned Dynamics 365 ...
Majority of the organizations are at different stages of their cloud adoption journey, as they navigate through public clouds, private clouds ...
Speed is a key component of closing deals, and automated approval workflows can help achieve this efficiency in Dynamics 365 Sales with CPQ. T...
Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...
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