Predict workforce capacity needs in Dynamics 365 Contact Center
In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...
Explore the latest trends, tips, and best practices in Microsoft Dynamics 365 Marketing through our curated collection of blogs. Stay informed and maximize your marketing efforts with expert insights from industry professionals.
In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...
Hi, Readers.Today I would like to briefly talk about a qustion I saw in the Dynamics 365 Community yesterday, how to hide all comment lines in...
Today we have a quick and easy X++ post where we’ll learn how to create an encrypted field in Dynamics 365 Finance and Operations. Creat...
This post highlights how Dynamics 365 Customer Service can get automatic prompts from Copilot, improving customer service interactions. Copilo...
JavaScript is a powerful tool for developers working with Dataverse (formerly known as Common Data Service) and Dynamics 365 Customer Engageme...
In this podcast episode, Komi Siabi, a Dynamics AX 2012 and Dynamics 365 FNO Technical Consultant from Nigeria, takes the listeners on a journ...
If you're using Dynamics 365 Views and the Advanced Contact Lookup feature in the Customer Service workspace, you may have encountered the iss...
Hi, Readers.Today I would like to share a new feature of Dynamics 365 Business Central admin center, Restore deleted environments. Those who a...
In this post, we learn how to approve time entries in Dynamics 365 Project Operations using the Project Approver Admin role. The Lite version ...
This video tutorial showcases how to quickly and easily export Dynamics 365 CRM views, reports, and document templates with just one click. An...