Microsoft Dynamics 365 Marketing Insights: Latest updates

Create Lead Scoring Models in Real-time Marketing

Lead scoring models for Customer Insights – Journeys (D365 Marketing Real-time) has been around for a while now, but when it was first r...

Create a data maintenance strategy for Dynamics 365 finance and operations data (part one)

In this two-part series, you'll learn how to create an effective data maintenance strategy for your Dynamics 365 finance and operations data. ...

{Do you know} Use Skills to find the right agents for a consult on Dynamics 365 Omnichannel

If you're trying to match customers with the most suitable agents for consultations regarding Dynamics 365 Omnichannel, consider utilizing a s...

Try the agent call quality survey in Dynamics 365 Customer Service

In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...

Add contacts to a subscription list using Power Automate

In Dynamics 365 Marketing, managing subscription lists is vital for successful implementation. This post…

Dynamics 365 Sales Accelerator with Swapnil Agarwwal

In this podcast episode, Swapnil Agarwwal talks about his role at Microsoft and the Dynamics 365 Sales Accelerator. He sheds light on how Sale...

DYNAMICS 365 FORM NOTIFICATION AND FIELD NOTIFICATION

If you're working with Dynamics 365 forms, this tutorial is your gateway to understanding how to use notifications effectively. Notifications ...

Can We Build Dynamics 365 Customer Engagement Reports With The Latest Version Of Visual Studio?

Reports are an essential aspect of Dynamics 365 Customer Engagement applications that require a valid version of SQL Server Data Tools (SSDT)....