Try the agent call quality survey in Dynamics 365 Customer Service
In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...
Explore the latest trends, tips, and best practices in Microsoft Dynamics 365 Marketing through our curated collection of blogs. Stay informed and maximize your marketing efforts with expert insights from industry professionals.
In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...
Using Realtime Marketing from Dynamics 365 (Customer Insights – Journeys) gives you the ability to customise your emails, and using dyna...
If you're working with Microsoft Dynamics 365 platform, debugging your code is an essential part of the development process, and this guide pr...
If you're looking for ways to streamline the deployment process for Microsoft Dynamics 365 CRM, Azure may just be the solution you need. In th...
Adapting to evolving customer expectations: staying ahead in the new marketing landscape Customer experience has significantly transformed in ...
In this article, we explore the benefits of implementing a Customer Relationship Management (CRM) system in airline businesses, and how Micros...
In this post, we explore the challenges businesses face in increasing user adoption of Dynamics 365 CE/CRM. While it is a common goal to have ...
If you're using Dynamics 365 customer service, you might have heard of Unified Routing, the enterprise-grade routing mechanism that routes inc...
In this tutorial, the author explains how to update the owner of a record in Dynamics 365 using C#. Previously, the AssignRequest message was ...
If you're working with Dynamics 365 forms, this tutorial is your gateway to understanding how to use notifications effectively. Notifications ...