Microsoft Dynamics 365 & Power Platform Posts

Enhancing Customer Service Automation with AI Agents in Dynamics 365 CRM – Part 1

When a customer service team grows, they often face a big problem. Their shared support inbox fills up with noise. Real customer complaints ne...

What’s new in Copilot and Microsoft AI 2026-10-08

Highlights Interactive slides make presentation content explorable. The October 7 Message Center update describes independent attendee interac...

What Nashville’s Food Scene Can Teach You About Maps Integration in Dynamics 365

The post What Nashville’s Food Scene Can Teach You About Maps Integration in Dynamics 365 appeared first on Blog | Maplytics.

Dynamics 365 Field Service: Automate optimizations with Scheduling Operations Agent

This release expands the optimization capabilities of the Scheduling Operations Agent to include the ability to create recurring optimizations...

The Food Truck Gets a Parking Spot: Publishing Your Agent to the Org Catalog

In the Microsoft 365 Copilot post I called my unlisted agent a food truck with no parking spot. Today I painted the parking spot…

Can Fabric Apps Replace SaaS?

Microsoft Teams: Call quality feedback surveys for Teams Rooms on Android

Microsoft Teams will introduce call quality feedback surveys for Teams Rooms on Android starting November 2026. Users can rate audio, video, a...

Microsoft Edge: Retiring legacy sign-in implementation on Windows

Microsoft Edge on Windows will retire its legacy direct-WAM sign-in in version 157, fully adopting the OneAuth library to standardize authenti...