Microsoft Dynamics 365 Field Service: Latest updates

Fixing Duplicate Dynamics 365 CRM Records: The First Step to Smarter Location Intelligence!

For professionals who are using Bing Maps/Azure Maps with Dynamics 365 CRM for Geo-Mapping, you already know how useful it is for visualizing ...

How to Configure Generative AI Plugin in Copilot for Improved Customer Service

Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...

Configuring Dynamics 365 Copilot for Case Summaries

Microsoft Dynamics 365 Copilot is a powerful AI tool designed to streamline workflows and…

Customer Service Workspace – Multiple Browsers

Have you tried loading Microsoft’s, customer service workspace in multiple browsers? If you are working with Dynamics 365 Contact Center and h...

Dynamics 365 Business Central: Show Word count (18/100) – the number of words in a field

Hi, Readers.Today I would like to briefly discuss an interesting question I saw in Business Central Forum before, can we show the word count (...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（August, 2024）

Cumulative Update (August, 2024) for Microsoft Dynamics 365 Business Central is now released. BC24: Released Updates for Microsoft Dynamics 36...

Write an email (Copilot) in Dynamics 365 Customer Service

Using the Write an email functionality of Copilot in Dynamics 365 Customer Service, the agents can quickly create responses, which they can us...

Show or Hide Chat Widget After Operating Hours in CSw

If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding ...

Configure Facebook Channel – Omnichannel (Dynamics 365 Customer Service)

To setup Facebook Channel, Login to https://developers.facebook.com/, create a new account or use an existing developer account Create a new F...

Integrate with Dynamics 365

If you're looking to integrate your e-commerce platform, WooCommerce, with Dynamics 365 but are unsure about Woocommerce APIs, a podcast on th...