Microsoft Dynamics 365 Field Service: Latest updates

Simplify Record Numbering in Dynamics 365 with an Advanced Auto-Counter 

If you’ve ever managed records in Dynamics 365, you know how messy numbering can get once your system scales. The default auto-numbering works...

Determine how pricing rules affect the price that is applied to a product on a work order

 In Dynamics 365 Field Service, pricing rules play a critical role in determining how much a customer is charged for products and service...

Migrate from Customer Service Hub to Customer Service workspace  

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer...

Dynamics 365 Customer Service vs. Competitors: A Comparison

Introduction Did you know that 88% of customers say the experience a company provides is as important as its products… The post Dynamics...

Best Practices for Offline Mode in the Field Service mobile app – Part 3

In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendation...

How to- Enable Microsoft Team chats in Dynamics 365 Apps

Enabling Microsoft Team chats inside Dynamics 365 allows the agents/sellers to start a new chat from a record or connect an existing chat to a...

Microsoft Dynamics 365 Field Service: Tricks & Tips to enhance productivity using integrated maps

Field Service Management is a means of organizing and optimizing day-to-day operations performed outside the office, out on the field, at clie...

Modern authentication (OAuth) support for the Reporting Web Service in Office 365

Learn about the latest update to the Office 365 Reporting Web Service in this informative post. While the tool has been serving as the go-to s...

Updates to Field Service & Power Virtual Agents in 2022 Release Wave 2

The 2022 Release Wave 2 for Microsoft Dynamics 365 and Power Platform is here, and it brings new innovations that provide significant capabili...

Microsoft Dynamics 365 User Community

Welcome to the Microsoft Dynamics 365 User Community, a LinkedIn group and podcast dedicated to meeting the interests and needs of the Dynamic...