Microsoft Dynamics 365 Field Service: Latest updates

Simplify Record Numbering in Dynamics 365 with an Advanced Auto-Counter 

If you’ve ever managed records in Dynamics 365, you know how messy numbering can get once your system scales. The default auto-numbering works...

Determine how pricing rules affect the price that is applied to a product on a work order

 In Dynamics 365 Field Service, pricing rules play a critical role in determining how much a customer is charged for products and service...

Business Central 2025 wave 1 (BC26): Combine service shipments on a single service invoice

Hi, Readers.Dynamics 365 Business Central 2025 wave 1 (BC26) is generally available. More details: General Available: Dynamics 365 Busine...

Transition from Unified Service Desk to Customer Service workspace

On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...

Refresh a roll-up field in Power Apps using the Web API

In this blogpost, we will learn to refresh a roll-up field in Power Apps / Dynamics 365 using the Web API. Before we begin, ensure you subscri...

Dynamics 365 Customer Service vs. Competitors: A Comparison

Introduction Did you know that 88% of customers say the experience a company provides is as important as its products… The post Dynamics...

Best Practices for Offline Mode in the Field Service mobile app – Part 3

In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendation...

How to- Enable Microsoft Team chats in Dynamics 365 Apps

Enabling Microsoft Team chats inside Dynamics 365 allows the agents/sellers to start a new chat from a record or connect an existing chat to a...

Microsoft Dynamics 365 Field Service: Tricks & Tips to enhance productivity using integrated maps

Field Service Management is a means of organizing and optimizing day-to-day operations performed outside the office, out on the field, at clie...

Microsoft Dynamics 365 User Community

Welcome to the Microsoft Dynamics 365 User Community, a LinkedIn group and podcast dedicated to meeting the interests and needs of the Dynamic...