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Microsoft Dynamics 365 Field Service: Latest updates

Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.

Why Should You Use Kanban View in Dynamics 365?

Most CRM users don’t struggle because they lack data — they struggle because that data isn’t easy to act on. If you’ve ever scrolled end...

1 month ago

Workflow must be in Published state while deleting the Bookings / Work Orders (Dynamics 365 Field Service)Workflow must be in Published state

Recently we were cleaning some of the work orders and related records in one of our environments. However when trying to delete the bookable r...

4 months ago

Determine how pricing rules affect the price that is applied to a product on a work order

In Dynamics 365 Field Service, pricing rules play a critical role in determining how much a customer is charged for products and service...

6 months ago

Transition from Unified Service Desk to Customer Service workspace

On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...

11 months ago

Migrate from Customer Service Hub to Customer Service workspace

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer...

1 year ago

Dynamics 365 Business Central: How to easily hide/disable the AssistEdit button – Customization

Hi, Readers.Last week we briefly discussed Dynamics 365 Business Central: TableRelation, Enum/Option, Lookup and AssistEdit – What’s the diffe...

1 year ago

New and Retired Microsoft Dynamics 365 Certifications

Microsoft has recently shared updates regarding new and retired certifications for Microsoft Dynamics 365. This post provides an overview of t...

1 year ago

Dynamics 365 Customer Service vs. Competitors: A Comparison

Introduction Did you know that 88% of customers say the experience a company provides is as important as its products… The post Dynamics...

1 year ago

How to- Enable Microsoft Team chats in Dynamics 365 Apps

Enabling Microsoft Team chats inside Dynamics 365 allows the agents/sellers to start a new chat from a record or connect an existing chat to a...

2 years ago

Microsoft Dynamics 365 Field Service: Tricks & Tips to enhance productivity using integrated maps

Field Service Management is a means of organizing and optimizing day-to-day operations performed outside the office, out on the field, at clie...

2 years ago

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