Dynamics 365 Contact Center – Audio Files in IVR
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...
If you're considering migrating your Dynamics CRM 365 Online to Dynamics CRM 365 On-Premise, this post offers guidance. While the cloud-based ...
By mapping their custom Booking Status values to the Field Service Status values, organizations ensure seamless integration between their uniq...
The article explores how real-time GPS tracking of field reps can improve individual and sales performance. By tracking the location of sales ...
Inogic Dynamics 365 professional services team has been empowering businesses to master Microsoft Dynamics 365 through customizations and conf...
If you're looking for a simple trick to enhance user experience when using field parameters in Power BI, this post has got you covered. By ado...
In this article, we explore the latest update in the Microsoft Teams and Dynamics 365 integration - the ability to interact with Dynamics 365 ...
Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...
This video provides a step-by-step guide on how to enable a custom entity for Outlook in Dynamics 365. By doing so, you can easily view and ma...
Looking for an easy way to manage your documents in Dynamics 365? Look no further than Attach2Dynamics! This powerful tool streamlines documen...