Transition from Unified Service Desk to Customer Service workspace
On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...
Hi, Readers.Last week we briefly discussed Dynamics 365 Business Central: TableRelation, Enum/Option, Lookup and AssistEdit – What’s the diffe...
Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...
If you’re a partner or an Independent Software Vendor (ISV) looking to expand your reach through localization and translation, look no further...
The Microsoft 365 admin center is introducing a new version of the service health issue details screen to provide users with a better view of ...
Since customer service is the main channel via which a business interacts with its customers, it is crucial to the success of any busin...
6. What does training look like? How long and how easy to learn the software? 7. What are the license costs and maintenance costs? 8. What int...
This post highlights the role of location intelligence in driving efficient field operations through mobile apps. With the help of location in...
The service sector has become a crucial part of today's global economy, encompassing industries such as healthcare, finance, media, and travel...
New video out now – Power Tips: Dynamics 365 for Customer Service! This is another quick catch up with Heidi (LinkedIn, Twitter,...