Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
In Microsoft Dataverse, formula columns let you create real-time, calculated values without writing server-side code. They use Power Fx—the sa...
We are announcing the ability to directly transfer conversations to other representatives within their queue or other queues without the need ...
We are announcing the ability to use Microsoft Teams Phone in Dynamics 365 Contact Center. This feature will reach general availability on Jul...
We are announcing the Configure feedback surveys using Copilot Studio feature. With this feature you can create and manage surveys that go out...
Message Center is the primary channel to receive updates about your Microsoft services. Occasionally, we will send email service notifications...
Hi, Readers.Today I would like to talk about how to use a query to create a report dataset in Business Central.We have discussed Dynamics 365 ...
We are excited to announce our upgraded live chat widget that allows you to customize every detail of the widget to match your brand identity....
We are excited to announce the launch of the Dynamics 365 Implementation Portal. The implementation portal is a self-serve tool that helps Dyn...
As a company grows, it’s essential to have a flexible and scalable solution to manage sales processes and customer relationships.…...
Recently when I was exploring the AI-driven out-of-the-box customer service reports “Customer Service Historical Analytics”, “Knowledge Analyt...
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