Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
Transcribing an Audio File from a Storage Account Using the Speech Service UseCase 1 – Azure Speech Service Outbound access not restric...
Since collaboration tools like Teams, SharePoints are a norm, so is OneNote. Here’s how you can enable OneNote Integration in your Dynam...
Using a calendar to automate tasks, manage activities, and resources for appointments may seem exciting, but the real challenge lies in determ...
Storing email/sales literature/notes attachments directly in Microsoft Dynamics 365 can result in performance issues as the database grows lar...
Many businesses today are looking to connect their CRM software with accounting tools to improve data synchronization and management. If you...
In this video, the concepts behind Microsoft's most popular business applications, including Dynamics 365, Power BI, and Power Apps, are explo...
We’ve been working with the F&O development VMs for a long time, specially Microsoft partners that need to be able to quickly and ea...
Hi, Readers.Dynamics 365 Business Central 2022 wave 2 (BC21) is generally available last week. More details: Generally available: Dynamics 365...
In Dynamics 365, You can use Timeline control or Activities area to create Emails, Phone calls etc. from within Dynamics 365. While creating a...