Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing the Use capacity planning to predict your staffing needs feature for Dynamics 365 Contact Center. This feature enables organ...
Business Process Flows (BPF) in Dynamics 365 offer a structured way to guide users through a defined process. However, there are scenarios whe...
Hi, Readers.Today I would like to talk about an interesting question I was asked recently, can we timely synchronize Dataverse entity changes ...
Microsoft Viva has released a new feature called Viva Glint which enables admins to export customized user access data from the platform. With...
Just a short blog on how you can use an application user or clientId & secret while using scribe integration for connection to Microsoft...
Hey Learners, 👏It seems that Microsoft Copilot, the AI-powered assistant, is gaining popularity worldwide. Customers and partners are trying ...
Recently, I along with 2 other Dynamics 365 champions (Kasun Pathirana and Subbiah) participated in a Hackathon in New Zealand where we develo...
I have blogged a few times about capabilities around service level agreements (SLAs) within Dynamics 365 Customer Service! This time I plan to...
Dynamics 365 Sales enables salespeople\salesteam to build strong relationships with their customers take actions based on insights and close s...
Powerful updates for Dynamics 365 Marketing are upon us with wave 1, and now wave 2 is right around the corner. A summary of features include:...
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