Dynamics 365 SLA Tables Explained: From Setup to Reporting

SLAs in Dynamics 365 can feel like a maze. You’ve got four different tables: SLA, SLA Item, SLA KPI, and SLA KPI Instance, and they all play different roles. Some are for setup, some are for logic, and only one actually gives you the reporting data you care about. If you’ve ever wondered which table […]

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