Loading...

Resolving User Not Licensed Errors When Saving A Row (Microsoft Dataverse)

Resolving User Not Licensed Errors When Saving A Row (Microsoft Dataverse)
Featured image of post Resolving User Not Licensed Errors When Saving A Row (Microsoft Dataverse)

When working with the Microsoft Dataverse platform, you sometimes get presented with error messages in the strangest circumstances. Take, for example, a recent scenario where we were getting the following error message whenever we attempted to save a Case row within Dynamics 365 Customer Service:

The user with SystemUserId=1e18d5cd-72a6-462a-98ab-eb76b1f17b79 in OrganizationContext=e1c03efe-c3a0-4a35-9ed7-05f49ab97918 is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)

The error would fire against any operation we targeted against the table - such as saving a row or executing a plug-in that performed some action against the table. A close reading of this error would suggest that something is going on as part of the transaction invoking the context of a user that is no longer active within the environment. The joys of inheriting a system from another project. 😉 We checked a few things in the first instance on any plug-ins registered on the Case table:

  • The value of the Run in User’s Context setting on all appropriate plug-in steps to ensure that the original developer hadn’t put it to the disabled user.
  • Verified that the code wasn’t impersonating the user in question.

Finally, as a punt, we noticed that the table had several real-time workflows executing against it. We decided to deactivate all of these workflows and then re-activate them, working on the assumption that something had been cached relating to the disabled user. This was despite the fact that another active service account owned the workflows. Doing this resolved the issue, and much to our surprise, the error no longer appeared.

I must say, this is the strangest Dataverse platform error I have faced for a while, and I’m still not 100% sure why the steps we followed resolved the issue. Answers on a postcard below if you can share any insights, but I hope this proves helpful if you encounter the same problem yourself in the future.

Published on:

Learn more
The CRM Chap
The CRM Chap

Anything and everything to do with the #PowerPlatform, #MSDYN365, #Azure and more!

Share post:

Related posts

Microsoft Build 2025: Highlights across Copilot Studio and Power Platform

Microsoft Build 2025 delivered a wave of updates for agent makers. I’ve pulled together the announcements across Copilot Studio and Power Plat...

23 hours ago

Empowering the Future: Microsoft’s Vision for an Agent-Powered Digital Era with Power Platform

What a busy week! The developer community got the latest updates on AI, Microsoft developer tools, and more at Microsoft Build 2025. Highlight...

5 days ago

Power Platform Data Export: Track Cloud Flow Usage with Azure Application Insights

In my previous article Power Platform Data Export: Track Power Apps Usage with Azure Data Lake, I explained how to use the Data Export feature...

6 days ago

Power Platform & M365 Dev Community Call – May 22nd, 2025 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

7 days ago

Power Platform admin center – Dark Mode in the new PPAC

We are announcing the ability to use Dark Mode in the new Power Platform admin center. This feature will be introduced as part of the new Powe...

7 days ago

Power Platform – Associate dev environments in default deployment pipeline

We are announcing the ability to associate development environments in default deployment pipeline in Power Platform resulting in scalable, he...

7 days ago

Power Platform – Enhancements to Power Platform Advisor

We are announcing more recommendations and more places to take recommended actions. These new functions will reach general availability on May...

7 days ago

Power Platform admin center – Set a default deployment pipeline for development environments

We are announcing the ability for admins to instantly associate their environment group’s development environments with a pipeline in th...

7 days ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy