Resolving User Not Licensed Errors When Saving A Row (Microsoft Dataverse)

When working with the Microsoft Dataverse platform, you sometimes get presented with error messages in the strangest circumstances. Take, for example, a recent scenario where we were getting the following error message whenever we attempted to save a Case row within Dynamics 365 Customer Service:
The user with SystemUserId=1e18d5cd-72a6-462a-98ab-eb76b1f17b79 in OrganizationContext=e1c03efe-c3a0-4a35-9ed7-05f49ab97918 is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)
The error would fire against any operation we targeted against the table - such as saving a row or executing a plug-in that performed some action against the table. A close reading of this error would suggest that something is going on as part of the transaction invoking the context of a user that is no longer active within the environment. The joys of inheriting a system from another project. 😉 We checked a few things in the first instance on any plug-ins registered on the Case table:
- The value of the Run in User’s Context setting on all appropriate plug-in steps to ensure that the original developer hadn’t put it to the disabled user.
- Verified that the code wasn’t impersonating the user in question.
Finally, as a punt, we noticed that the table had several real-time workflows executing against it. We decided to deactivate all of these workflows and then re-activate them, working on the assumption that something had been cached relating to the disabled user. This was despite the fact that another active service account owned the workflows. Doing this resolved the issue, and much to our surprise, the error no longer appeared.
I must say, this is the strangest Dataverse platform error I have faced for a while, and I’m still not 100% sure why the steps we followed resolved the issue. Answers on a postcard below if you can share any insights, but I hope this proves helpful if you encounter the same problem yourself in the future.
Published on:
Learn moreRelated posts
Model-Driven Apps Workshop At Power Platform Conference 2025
Hey there folks 😺 I wanted to tell you about workshop I’m hosting called All-In: ... The post Model-Driven Apps Workshop At Power Platf...
Microsoft 365 & Power Platform Call (Microsoft Speakers) – Community Takeover – July 22nd, 2025 – Screenshot Summary
Call Highlights  SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...
Power Platform – Prompt Columns announcement
We are announcing the ability to use Prompt Columns, a new data type in Dataverse. This public preview feature will begin rolling out on July ...
Code Review vs Solution Review: Why Both Matter in Power Platform
In the Power Platform world, we often talk about code reviews for plugins, custom APIs, or PCF components. But what about the customizations—l...
Automating UI Testing for Canvas Apps with Power Platform Test Engine
Canvas Apps in Power Platform provide a flexible way to build rich, custom user interfaces using a low-code approach. However, as these apps g...
Dynamics 365, Power Platform, and Role-based Copilot offerings 2025 release wave 2 plans available now!
On July 16, 2025, we published the 2025 wave 2 plans for Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings which is a c...
Power Platform & M365 Dev Community Call – July 17th, 2025 – Screenshot Summary
Call Highlights SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos I...
Power Platform – July 2025 – Screenshot Summary
Community Call Highlights Quicklinks: Power Platform Community: Power Apps Power Automate Power BI Power Virtual Agents Power Pages M36...
2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings
The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help orga...
Microsoft 365 & Power Platform Call (Microsoft Speakers) – Community Takeover – July 15th, 2025 – Screenshot Summary
Call Highlights  SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...