Center of Excellence Starter Kit with Power Virtual Agents: Govern, Monitor and Manage

The Center of Excellence Starter Kit has received significant updates as of December 2022, aimed at improving governance and monitoring capabilities for Power Virtual Agents bots within organizations. This kit helps implement best practices and manage the deployment of Power Virtual Agents on a large scale.

With the updates, the starter kit introduces several improvements to enhance the efficiency and control of Power Virtual Agents bots. These improvements include new dashboards, reports, and notifications that provide better visibility into bot performance and usage. This helps organizations to monitor the bot's performance and ensure it is in line with their business goals and detects any deviations.

The kit also helps to ensure proper governance by establishing security protocols in Power Virtual Agents bot deployment. This further helps organizations to identify errors, gaps and also to prevent mishandling of confidential data by notifying the concerned teams when infringements occur.

This kit will be of great assistance to organizations that are looking to scale their Power Virtual Agents deployments while ensuring proper governance measures.

For more information, you can visit the official announcement.