Connect with Azure Communication Services at Microsoft Build 2023

Microsoft Build is just around the corner and we can’t wait to share the latest advancements from Azure Communication Services with the developer community next week.  

We are excited to reconnect with in-person attendees in Seattle and engage online with attendees from around the world. Be sure to Register for Microsoft Build 2023 if you haven’t done so already.  

Below is the lineup of sessions that will showcase the upcoming releases from Azure Communication Services, along with samples, demos, and how-to manuals for building effective and efficient communication experiences. If you are a developer in the communication space, make sure to add these to your Build backpack.

In Person – Instructor-led technical lab for hands-on learning  

Build an end-to-end customer engagement app with Azure Communication Services and Power Platform  

May 23, 4:00 – 5:00 p.m. PST  

Join us for a lab focused on building an end-to-end customer engagement app with synchronous interactions through calling and chat including interoperability into Microsoft Teams, as well as asynchronous multichannel communication through email and SMS. You'll learn how to use Azure Communication Services and low-code connectors to set up monitoring, subscribe to notifications and more. By the end of the lab, you’ll have the skills to build an app with multiple communication channels. 

Virtual – Product Roundtable discussions for learning from you 

AI Infused Omnichannel Communications 

May 24, 3:30 – 4:30 p.m. PST 

Are you curious how you can leverage a Communication Platform to efficiently scale communications with an integrated and personalized approach across multiple channels, creating better customer experience and reducing cost? Join Azure Communication Services in this product roundtable to learn about our AI-infused multichannel communication platform. We’ll discuss your customer communication needs, how Microsoft can help solve them, and how Azure and Teams allow you to position yourself to meet your communication needs today and in the future. 

Modernizing high volume customer communications platforms 

May 23, 11:30 a.m. – 12:30 p.m. PST  

Are you responsible for inbound/outbound customer communications? Are you looking for opportunities to differentiate customer experience and deliver value with agility and efficiency? Join the Azure Communication Services product roundtable to share your challenges and ambitions for delivering customer communication. We’ll dive into your scenarios and brainstorm capabilities that will help you revolutionize your customer experience. 

 
Virtual – Watch anytime On-demand sessions. 

Build AI-assisted communication workflows for customer engagement 

Programmable communication workflows can help your business adapt to changing customer needs in real time. But how can adding automation and AI assisted actions help optimize those customer experiences even more? Learn how Azure Communication Services is changing the landscape of customer engagement with intelligent calling features, automated interoperability into Microsoft Teams, and optimized communication workflows.  

Create a custom Virtual Meetings app with Azure Communication Services and Microsoft Teams 

Build an app from scratch to virtually meet with customers in just a few minutes. In this session, we cover how to implement a Virtual Appointments app using no-code, low-code, and pro-code alternatives to get a fully functional app in record time. Learn how to use Azure Communication Services interoperability with Microsoft Teams, the Microsoft Graph Virtual Appointments API, plus integrations with Azure Functions and more. 

Building on the Microsoft Cloud: Audio/video calling from a custom app into a Teams meeting  

In today's connected world, communication and teamwork are crucial. Users expect seamless audio/video calls, chats, and real-time interactions. Join Dan Wahlin and Ayca Bas to discover how Microsoft Cloud services can empower your apps with audio/video communication, including Microsoft Teams meeting integration. Post-session, explore a practical tutorial at aka.ms/mscloud-acs-teams-tutorial  to elevate your apps with cutting-edge communication tools.  

 
Meet the Experts  

May 23, 10:30 a.m. – 1:30 p.m. PST

May 24, 3:00 – 5:00 p.m. PST

Connect with us in the Expert Meet Up area. You can find us in the section with the “Microsoft Teams” signage to chat about Azure Communication Services and its interoperability with Microsoft Teams.  

  
We hope you join us for Microsoft’s flagship developer event next week. Let’s build the future together!