Enhancing Knowledge Retrieval with Microsoft Copilot Agents in Dynamics CRM and SharePoint

Studies show that 70% of employees spend unnecessary time searching for information across multiple systems, leading to productivity losses and delayed responses. According to a Gartner report, inefficient knowledge management costs organizations an average of $1.5 million annually. Microsoft Copilot Agents, integrated with Dynamics 365 and SharePoint, eliminate these inefficiencies by delivering instant, context-aware responses.… Read More »
The post Enhancing Knowledge Retrieval with Microsoft Copilot Agents in Dynamics CRM and SharePoint first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.
Published on:
Learn moreRelated posts
Security Update: New Authentication Requirements for integration with Microsoft Teams PowerShell Module
Microsoft Teams PowerShell Module requires updated application permissions—RoleManagement.Read.Directory and GroupMember.Read.All—for Entra ap...
Build and analyze surveys with Surveys Agent in Microsoft 365 Copilot Summary
Surveys Agent in Microsoft 365 Copilot enables users to create, distribute, and analyze surveys via chat, powered by Microsoft Forms. Launchin...
Microsoft Copilot: filter chat history for easier context recall
Microsoft Copilot will add a chat history filtering feature to help users quickly find relevant past conversations. Rollout begins late August...
Streamlining SMS campaign approvals in Teams admin center
Microsoft Teams Calling Plans SMS now offers self-service campaign rejection handling, a proactive Microsoft validation layer, and clearer sta...
New request and approval experience for Microsoft agents in the Microsoft 365 admin center
Microsoft 365 admin center introduces a new request and approval system for agent access, allowing users to request agents directly from the A...
Microsoft Teams: Private channels increased limits and transition to group compliance
Microsoft Teams is enhancing private channels by increasing limits to 1000 channels per team and 5000 members per channel, enabling meetings, ...
Microsoft Copilot (Microsoft 365): Copilot Chat – Support for emails in ContextIQ
Users can include an email in their prompt as a reference by typing ‘/’ and selecting one from the ContextIQ menu. Copilot Chat wi...
Microsoft Teams: Facilitatoragent for scheduled and ad-hoc meetings in Teams Rooms on Windows
Users can now use the Facilitator agent in Teams Rooms on Windows for real-time notes and action items during both scheduled hybrid and improm...
Microsoft Viva: Copilot Analytics – Copilot Employee Experience Outcomes Report with Viva Glint
A new Power BI report in Viva Insights highlights the relationships and impact of M365 Copilot usage on employee experience sentiment outcomes...
Microsoft Teams: Weaponizable File Type Protection for Teams Chat and Channels
Microsoft Teams now blocks messages containing weaponizable file types, such as executables, in chats and channels, increasing protection agai...