Reduce Your Support Burden for Dynamics 365 CE (CRM) with Context Sensitive Support and Training

If you're dealing with a continuous stream of support tickets from Dynamics 365 CE (CRM) users, then you need to adopt context-sensitive support and training to solve your problem.

So, What is the best approach to reduce the number of support tickets coming from Dynamics 365 CE (CRM) users? The answer is to ensure that users have the appropriate information they need to get the most out of the software.

Context-sensitive support and training is the most efficient way to achieve that objective. It refers to offering assistance and training within the app to aid users in understanding how to use the feature they have open and how it relates to other areas within the application.

This article provides insights on how to leverage context-sensitive support and training to reduce support tickets for Dynamics 365 CE (CRM) users. By adopting this approach, users understand how to use the CRM software optimally, reducing the volume of support requests submitted.

If you want to decrease the frequency of support tickets and improve user experience, this article is worth checking out.

The post Reduce Your Support Burden for Dynamics 365 CE (CRM) with Context Sensitive Support and Training appeared first on CRM Software Blog | Dynamics 365.