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Omnichannel for Customer Service – Interruptible IVR BOTs

Omnichannel for Customer Service – Interruptible IVR BOTs
Within Microsoft's Omnichannel for Customer Service app with the voice channel we can use a Power Virtual Agent as an IVR BOT. Sometimes we want to ensure the customer hears certain messages in full. In this post I will explain how we can control when a BOT can be interrupted.

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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

NEIL PARKHURST (MVP)

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