Dynamics 365 CRM and SMS Integration for Smarter Sales, Marketing, and Customer Service Processes!

Messaging is a powerful tool for customer engagement, with 90% of messages read within the first three minutes of delivery. This immediacy makes SMS an effective component of a sales communication strategy, leading to quicker responses from leads. However, without integrating your texting system with your CRM, efficiency drops as you toggle between systems to… Read More »
The post Dynamics 365 CRM and SMS Integration for Smarter Sales, Marketing, and Customer Service Processes! first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.
Published on:
Learn moreRelated posts
Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence
We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
Dynamics 365 Sales – Connect AI agents to sales workflows using Model Context Protocol server
We are announcing the ability to connect Dynamics 365 Sales to your agents and assistants with the new Model Context Protocol server. This fea...
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
Dynamics 365 Sales – Improve sales efficiency with Sales Qualification Agent’s email validation
We are announcing the ability to use the Sales Qualification Agent to validate email addresses in Dynamics 365 Sales. This feature will reach ...
How to Use Copilot Custom Prompts and AI Builder in Dynamics 365 Sales
This blog builds on our previous article, How to Configure and Use the Prompt Column in Dataverse, which you can read here. While that post fo...
We need to talk about... Dynamics 365 Sales... Sales Qualification Agents
Next in my blog, I wanted to talk about a new feature which is part of the recent release wave for 2025. The Sales Qualification Agent...
Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...
Dynamics 365 Sales – Get embedded experience for Copilot summaries
We are announcing an embedded experience for Copilot summaries in Dynamics 365 Sales. This feature will reach general availability on Septembe...
Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in
We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Co...
Dynamics 365 Sales – Sales Qualification Agent is now fully autonomous
We are announcing that the Sales Qualification Agent for Dynamics 365 Sales is now fully autonomous. This updated feature is currently being r...