Dynamics 365 CRM and SMS Integration for Smarter Sales, Marketing, and Customer Service Processes!
Messaging is a powerful tool for customer engagement, with 90% of messages read within the first three minutes of delivery. This immediacy makes SMS an effective component of a sales communication strategy, leading to quicker responses from leads. However, without integrating your texting system with your CRM, efficiency drops as you toggle between systems to… Read More »
The post Dynamics 365 CRM and SMS Integration for Smarter Sales, Marketing, and Customer Service Processes! first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.
Published on:
Learn moreRelated posts
I recreated Dynamics CRM with the Power Platform Plan designer
In January 2003 after many months of engineering and development, Microsoft released one of the first business solutions built-in house; Micro...
Dynamics 365 Customer Service – Set Timer to Wrap Up Cases in Seconds
We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general ...
Dynamics 365 Marketing – The public IP addresses of Dynamics 365 Marketing service are updating
The public IP addresses of Dynamics 365 Marketing services in all regions are being updated. These new IPs are already available for allowlist...
Introducing the new summary experience in Dynamics 365 Sales
We’re excited to announce a major upgrade to how sellers interact with Copilot summaries in Dynamics 365 Sales. Beginning with the 2025 Releas...
Dynamics 365 Customer Service
Why Plugin Depth Matters in Dynamics CRM
Plugin development in Dynamics CRM is one of the most advanced and intricate components, requiring deep expertise in the platform's event pipe...
Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...