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Resolving a case in D365 CE using the Web API.

Resolving a case in D365 CE using the Web API.

This blog post provides a step-by-step guide on how to resolve a case in D365 CE (MS CRM) using Web API. To achieve this, you need to invoke the CloseIncident action. The Request Method for the Web API is set to POST with the Request URL. The JSON object in the Request Body has certain properties that need to be mapped in order to close the case.

By following the instructions detailed in this blog post, you can learn how to utilize the Web API to resolve cases in D365 CE effectively. So if you're having trouble closing cases in D365 CE, this post provides a valuable resource to streamline the process.

Read More »Resolving a case in D365 CE using the Web API.

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