Modernized Case grid for Dynamics 365 Customer Service

No need to build a custom control to add a bit more flavour to the case views in Dynamics 365 Customer Service. As from Jul 31 2022, you can turn on the Modernised Case grid in Dynamics 365 Customer Service. What is it The modernized case grid enhances the experience of agents managing cases. The...

Published on: November 22, 2022

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Mastering requirements and solution envisioning for Microsoft Business Applications – Ideas and techniques to foster shared understanding of requirements, and better solution envisioning for the Power Platform and Dynamics 365

Modernized Case grid for Dynamics 365 Customer Service

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