A new era in business processes: Autonomous agents for ERP
Building on the initial wave of AI agents announced Microsoft is excited to announce that several new ERP agents will be available for public ...
4 days ago
Microsoft Dynamics 365 Blog
Shift planning and scheduling in Dynamics 365 Contact Center
Managing workforce availability efficiently is essential for delivering consistent and high-quality customer service. A well-structured shift ...
4 days ago
Predict workforce capacity needs in Dynamics 365 Contact Center
In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...
5 days ago
See what’s next in financial operations from Microsoft Dynamics 365 at Gartner CFO & Finance Executive Conference 2025
As finance leaders scale to meet growing business complexity—spanning global entities, evolving regulations, and rising business performance d...
5 days ago
Public Preview: Recruiting Add-on with AI & Scheduling Capabilities Now Available in Dynamics 365 Human Resources
With the public preview of the Dynamics 365 Human Resources Recruiting add-on, IT administrators can now empower HR teams with a modern recrui...
6 days ago
HR Features Improve Compensation and Benefits Management
Based on customer feedback and a focus on optimizing HR processes, we’re excited to introduce four enhancements in Dynamics 365 Human Resource...
7 days ago
New Microsoft Dynamics 365 Business Central pricing effective October 2025
Today, we’re announcing the first price increase for Dynamics 365 Business Central in more than five years. The post New Microsoft Dynamics 3...
7 days ago
Forecasting case and conversation volumes in Dynamics 365 Contact Center
Dynamics 365 Contact Center now includes advanced forecasting capabilities that enable organizations to predict case and conversation volumes ...
8 days ago
Transform customer support with case summary auto-enablement
Summarization features like case summary are now automatically enabled for all users of model-driven apps that use the incident entity. If you...
11 days ago
What’s New in Copilot for Sales – April 2025
We’re excited to announce improved extensibility for 3rd party insights in email summaries in Outlook, allowing partners to surface richer sal...
12 days ago
