5 steps for becoming AI-ready in field service
The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for ...
The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for ...
On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. The post 2024 release wa...
Choosing columns for Dynamics 365 Field Service Mobile offline mode enhances Offline sync performance and user experience. The post Improve M...
The world is getting noisier, which makes it harder to earn customer attention. We’ve previously described the importance of hyper-personaliza...
Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution f...
On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice. The p...
For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire life...
As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsof...
We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license defi...
For Ernst & Young Limited (EY), one of the “Big Four” of the largest accounting firms worldwide, their sales transformation journey starte...