Microsoft has launched the 2025 release wave 1, a six-month rollout of new and enhanced capabilities featured during the Microsoft Business Ap...
This month, we are extending the least active routing method to messaging channels. Least active routing provides efficient workload distribut...
This April, we're adding new, advanced features for quality management in Dynamics 365 Supply Chain Management. These provide extended quality...
Microsoft Dynamics 365 Supplier Communication Agent is here to transform the way purchasing professionals interact with suppliers and supplier...
Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels...
FastTrack for Dynamics 365 is a service provided by Microsoft to help drive implementation success by providing expert guidance and support. T...
Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer In...
Microsoft is introducing a powerful new Exchange Integration feature in Dynamics 365 Field Service, designed to seamlessly sync work order boo...
See firsthand how new technologies can empower your organization at the Microsoft Business Applications Launch Event. The post Preview upcomi...
In today's digital era, many organizations still rely on paper for inspections, leading to inefficiencies and extra effort to digitize data. D...
