Synchronize service rep availability across platforms with presence APIs
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meeting...
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meeting...
One year ago, Microsoft launched its Contact Center as a Service (CCaaS) solution, powered by AI. This is built on top of the existing Dynamic...
Callbacks are a powerful way to reduce wait times and improve satisfaction. They allow customers to choose when they want to be contacted, eli...
See the latest AI sales transformation offering from Microsoft and agents to help sales teams nurture and close deals. The post AI in sales:...
Based on conversations at the 2025 Gartner CFO Conference, here are three things finance leaders should know about getting started with agents...
Let’s face it—customers don’t just want fast service anymore. They want businesses to know what they need before they even ask. Whether it’s a...
Scheduling resources in a globally distributed team presents unique challenges. A team with members in different regions may find it difficult...
We are announcing updates to Dynamics GP and Dynamics SL product availability. The post Explore migration options for Microsoft Dynamics GP an...
Running an effective contact center requires real-time insights into key operational metrics. Dynamics 365 Customer Service introduces real-ti...
With Microsoft Dynamics 365, organizations are embracing a modern, AI-first approach that redefines productivity and customer engagement. The...