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Microsoft Power Virtual Agent: Latest articles

Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.

Try the agent call quality survey in Dynamics 365 Customer Service

In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...

6 months ago

AI Capability for Power Virtual Agents Walk-through for external website content

AI is now everywhere. In Power Virtual Agent, you can also use AI Capability to use Generative AI so that Chatbot can respond to the user. In ...

1 year ago

Develop your own chatbot in Power Apps

Recently a new feature to added to Power Apps to add your Power Virtual Agent...

1 year ago

Reinvent your AI assistants with generative answers, actions, and more in Microsoft Power Virtual Agents

If you're seeking to revolutionize the world of AI assistants, then the newly added generative AI features in Microsoft Power Virtual Agents a...

1 year ago

Using Expression Builder to Open Agent Scripts Dynamically

This post explores the functionality of Customer Service workspace to dynamically open agent scripts based on specific criteria using the Expr...

1 year ago

Signing up for a developer plan for Power Virtual Agents

If you're interested in trying out the new features of Power Virtual Agents before making a purchase, you're in luck! In response to community...

1 year ago

Center of Excellence Starter Kit with Power Virtual Agents: Govern, Monitor and Manage

The Center of Excellence Starter Kit has received significant updates as of December 2022, aimed at improving governance and monitoring capabi...

1 year ago

Power Virtual Agents now supports 4 new preview languages: Czech, Finnish, Greek, Thai

Good news for users of Power Virtual Agents! The platform has expanded its language support with four new preview languages, namely Czech, Fin...

2 years ago

ADMX ingestion for Centero Agent and Carillon Client using Intune

This article by Jan Bakker explains the process of ingesting ADMX templates for Centero Agent and Carillon client using Microsoft Endpoint Man...

2 years ago

Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...

2 years ago

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Microsoft Power Virtual Agent: Latest articles

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