Contact Center historical analytics provides out-of-box historical reporting for Dynamics 365 Contact Center, built on a shared analytics foun...
Bring Microsoft AI to the contact center platform of your choice with the Universal Connector. Organizations can now integrate Microsoft self-...
The Microsoft Dataverse plugin for Copilot Cowork turns a plain-language request into real Dataverse tables, sample data and a published app, ...
Welcome to SQL First, welcome to SQL! You’re going to like this. I’ve said this before, but it’s still true: upgrading from ...
Environment variables let you store values that may be different in each environment instead of hard coding those values directly inside your ...
See how the Microsoft Copilot harness is helping Copilot Studio makers build more capable, reliable agents for complex business challenges. Th...
A sales director asks for an AI agent that can identify stalled opportunities across several business units. It sounds like a reasonable devel...
This was the main way I used to learn about the updates - opening YouTube or the posts here seems like it is a cut down version - is this furt...
Think about your team's typical workday. A sales representative spends time reviewing CRM records before a customer meeting. A service agent s...
Think about your team's typical workday. A sales representative spends time reviewing CRM records before a customer meeting. A service agent s...
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