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Microsoft Power Virtual Agent: Latest articles

Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.

Viva Insights: New Power BI report for Microsoft 365 Copilot agent metrics

Microsoft Viva Insights introduces a new Power BI report for Microsoft 365 Copilot declarative agents, providing leaders and admins with adopt...

26 days ago

Introducing the new Power Apps: Generative power meets enterprise-grade trust

Microsoft Power Apps brings generative pages to public preview, providing enterprises with a new AI-powered, agent-first approach to app devel...

1 month ago

[Copilot Extensibility] New declarative agent control to prioritize agent knowledge sources

A new declarative agent control allows developers to prioritize curated knowledge sources over internal agent knowledge, improving response al...

2 months ago

Power Platform admin center – The agent inventory page is now available for Public Preview

We are announcing that the agent inventory page for the Power Platform admin center is now available for Public Preview. This page allows admi...

2 months ago

Copilot Studio: Part 0 – everything is an agent, until it isn't

We’ve entered the age of automation. But most organizations are still treating it like the age of macros. A little generative garnish, a few n...

2 months ago

Meet EstiMate: Your Smart Estimation Agent for Messaging Costs

Imagine having an assistant that quickly gives you a ballpark figure for messaging costs—even before you build your final custom agent with Co...

5 months ago

MMR Call Redirection for Azure Virtual Desktop, Windows 365 now available

Today, I am pleased to share the launch of Multimedia Redirection (MMR) Call Redirection for Azure Virtual Desktop and Windows 365. Call Redir...

11 months ago

Unified Routing – Agent Capacity / Availability Issues

Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to lever...

11 months ago

Dataverse Plug-ins Embrace Virtual Networks for Enhanced Security | Power Platform

Dataverse plug-ins within Power Platform have recently welcomed an upgrade in the form of virtual network support, adding an extra layer of se...

1 year ago

Unified Routing – Preferred Agent Routing (and Agent Scripts)

When we are using Omnichannel for Customer Service we can use Unified Routing to assign conversations to a contact's preferred agent. This is ...

2 years ago

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Microsoft Power Virtual Agent: Latest articles

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