Microsoft Dynamics 365 & Power Platform Articles

Article

Business Central 2026 release wave 2 (BC29): Page Scripting enters General Availability with two new capabilities

Hi, Readers.Dynamics 365 Business Central 2026 wave 2 (BC29) is generally available. More details: General Availability: Dynamics 365 Bus...

Dynamics 365 Lab 3 days ago 5

Article

The Expense Agent mobile app for Dynamics 365 Business Central extends expense capture to iOS and Android mobile devices by enabling employees...

M365 Admin 3 days ago 3

Article

What if scenario modeling enables you to simulate changes to a project plan and evaluate their impact before committing to them. Available for...

M365 Admin 3 days ago 4

Article

Dynamics 365 Customer Service provides out-of-the-box historical reporting built on a shared analytics foundation: a scalable, open, and AI-re...

M365 Admin 3 days ago 3

Article

Tools are building blocks that let your agent interact with external systems. Tools expand what your agent can do, and your agent can perform ...

M365 Admin 3 days ago 3

Article

Bullseye routing with user groups enables a tiered assignment strategy that automatically expands the pool of eligible representatives as conv...

M365 Admin 3 days ago 2

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Service representatives can reroute a live voice or messaging conversation when they realize they aren’t the right person to help. The r...

M365 Admin 3 days ago 2

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Gain visibility into AI interactions, conversation trends, and customer engagement Measure self-service effectiveness through containment, es...

M365 Admin 3 days ago 3

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Contact Center historical analytics provides out-of-box historical reporting for Dynamics 365 Contact Center, built on a shared analytics foun...

M365 Admin 3 days ago 3

Article

Bring Microsoft AI to the contact center platform of your choice with the Universal Connector. Organizations can now integrate Microsoft self-...

M365 Admin 3 days ago 3

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