Naming updates to Copilot Service workspace and service representatives
In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how b...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how b...
On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...
Microsoft has announced a new policy for receiving email service notifications to expand access and help manage recipients in organizations. P...
Here are the steps to perform to add Project Members to a project in Power Apps based Project Tracking system. Read more about the Prospect an...
Microsoft has recently shared updates regarding new and retired certifications for Microsoft Dynamics 365. This post provides an overview of t...
If you’re a partner or an Independent Software Vendor (ISV) looking to expand your reach through localization and translation, look no further...
The Microsoft 365 admin center is introducing a new version of the service health issue details screen to provide users with a better view of ...
Dynamics 365 Project Operations serves as a comprehensive platform tailored for efficient project planning, expense tracking, and time managem...
Since customer service is the main channel via which a business interacts with its customers, it is crucial to the success of any busin...
If you're looking to get a comprehensive understanding of Dynamics 365 implementation, the "Dynamics 365 Implementation Guide" is a must-read....