Try the agent call quality survey in Dynamics 365 Customer Service
In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...
9 months ago
Microsoft Dynamics 365 Marketing Insights: Latest articles
Explore the latest trends, tips, and best practices in Microsoft Dynamics 365 Marketing through our curated collection of blogs. Stay informed and maximize your marketing efforts with expert insights from industry professionals.
Best Practices for Using Dynamics 365 Customer Insights – Journeys
Introduction In the current whirlwind of business evolution, achieving marketing brilliance is critical. Dynamics 365 Customer Insights –...
1 year ago
OPEN DYNAMICS 365 ADVANCED FIND BY DEFAULT IN DETAILED MODE
If you use Advanced Find in Dynamics 365, you can optimize its usage by opening it in detailed mode by default. Normally, when you open the Ad...
1 year ago
Cumulative Update Summary for Microsoft Dynamics 365 Business Central（October, 2023）
Cumulative Update (October, 2023) for Microsoft Dynamics 365 Business Central is now released. BC23: Dynamics 365 Business Central on-premises...
1 year ago
Save Storage Space and Costs: Automatically Move Microsoft Dynamics 365 CRM Attachments to Cloud!
Storing email/sales literature/notes attachments directly in Microsoft Dynamics 365 can result in performance issues as the database grows lar...
1 year ago
What are the benefits of using PCF controls in Dynamics 365?
If you're a Dynamics 365 developer, then you might want to consider using PCF controls to enhance your apps. PCF controls, short for PowerApps...
2 years ago
D365 Marketing Chat With Amey Holden – Discussing Marketing Features from Wave 1 2023
The release notes for Dynamics 365 Wave 1 2023 have been published. My good friend Amey Holden and I got together to chat about each proposed ...
2 years ago
Understanding Dynamics 365 Sales
Do you use a CRM to manage your sales? Is that Dynamics 365 sales ? Well, yes or no, you should read this to learn how top sales professionals...
2 years ago
DYNAMICS 365 FORM NOTIFICATION AND FIELD NOTIFICATION
If you're working with Dynamics 365 forms, this tutorial is your gateway to understanding how to use notifications effectively. Notifications ...
2 years ago
Microsoft Dynamics 365 at Gartner Supply Chain Symposium Xpo™ 2022
Microsoft Dynamics 365 is set to feature at the Gartner Supply Chain Symposium Xpo™ 2022, in recognition of the critical role it can play in m...
2 years ago
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