Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will cover some of the initial configuration...
If you’ve worked with Dynamics 365 Sales, before most likely you’ve seen Copilot in Dynamics 365 Sales. Please note that I am not ...
As the calendar turns its page to a new year, the roles of chief financial officers and finance teams take center stage as they review busines...
Flexibility is key for subscription-based businesses. As customers’ needs evolve, businesses must adapt to cater to their needs. However...
Dynamics ERP and CRM users know that data integrity is crucial for any organization to manage its business processes and customer relationship...
In today's fast-paced business world, effective data visualization has become increasingly important. Organizations need to be able to quickly...
Many businesses today are looking to connect their CRM software with accounting tools to improve data synchronization and management. If you...
In this video, the concepts behind Microsoft's most popular business applications, including Dynamics 365, Power BI, and Power Apps, are explo...
In Dynamics 365, You can use Timeline control or Activities area to create Emails, Phone calls etc. from within Dynamics 365. While creating a...
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