Try the first-party WhatsApp channel in Dynamics 365 Contact Center
In today’s digital landscape, the success of customer service on social media hinges on the quality of care provided to customers. It...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
In today’s digital landscape, the success of customer service on social media hinges on the quality of care provided to customers. It...
In Dynamics 365 CRM, managing access to records is essential for maintaining security and protecting sensitive information. Integrating Dynami...
I was recently asked how we can control the filters available to agents when using the knowledge articles. I needed to research this feature; ...
Launched in previews in 2023, both versions of Microsoft Copilot, covering Sales and Customer Service have now reached general release status....
Implementing warehouse management with a wizard in Dynamics 365 F&O Lukasz Lubera Tue, 09/05/2023 - 11:10 Body Implement...
Cumulative Update (February, 2023) for Microsoft Dynamics 365 Business Central is now released. BC21: CU04 (21.4) has not been released yet. R...
The Community Summit North America event, taking place on October 10-13 in Orlando, is a must-go for anyone working with Microsoft Dynamics pr...
Attention all developers, the Dataverse Service Client SDK is now Generally Available, providing a powerful toolset to help you get the most o...
Are you wondering who is responsible for which part of the user story in Dynamics 365 or Power Platform projects? This informative post covers...
Risk management is crucial for every organization. With cloud technology being widely used today, every organization faces the same level of r...