G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365
In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, ...
2 months ago
Microsoft Dynamics 365 Field Service: Latest articles
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Customize the Schedule Board to show bookable resource attribute – Dynamics 365 Field Service
Below we can see the resource cell template (or view) applied that defines the images, values, and fields displayed for the resource in the Sc...
4 months ago
{Do you know} Get automatic prompts from Copilot on Dynamics 365 Customer Service
This post highlights how Dynamics 365 Customer Service can get automatic prompts from Copilot, improving customer service interactions. Copilo...
5 months ago
Try the agent call quality survey in Dynamics 365 Customer Service
In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...
6 months ago
Track Field Service Technicians with Geolocation | Dynamics 365
In Dynamics 365 Field Service, it is possible to track the travel locations of Field Service technicians and their current location. By enabli...
6 months ago
Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central
We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Ce...
7 months ago
Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service
With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-dri...
1 year ago
Guest Access with Field Service Mobile: Introducing Tenant Switcher for Field Service Mobile
Dynamics 365 has made this vendor onboarding process even easier with Wave 1 2023 by introducing Tenant Switcher for Field Service Mobile. The...
1 year ago
6 Field Service Trends to Watch in 2022
The field service industry has had to roll with the punches for the last couple of years. 2022 will be no different. The trends that be...
2 years ago
First Look at Unified Routing in Dynamics 365 Customer Service
If you're using Dynamics 365 customer service, you might have heard of Unified Routing, the enterprise-grade routing mechanism that routes inc...
2 years ago
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