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Microsoft Dynamics 365 Customer Engagement: Latest articles

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Boost productivity with precision wrap-up timers in Dynamics 365

In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer...

16 days ago

Microsoft Dynamics 365 Customer Experience Analyst : Configure the lead qualification experience

A lead in business, especially in sales and marketing, refers to a potential customer who has shown interest in a company’s product or service...

1 month ago

Dynamics 365 Field Service : Service and maintain customer assets, including IoT devices

In today’s connected world, customers expect fast, personalized, and proactive service—especially when it comes to maintaining high-value asse...

2 months ago

Impersonating a User in Dynamics 365 Via ServiceClient Or CrmServiceClient

In Dynamics 365, impersonation allows actions to be performed on behalf of another user, enabling more flexible and secure workflows. For inst...

4 months ago

How Microsoft Dynamics CRM Services Helps a Startup Nonprofit

Satish Reddy By Satish Reddy | Reading time 6 mins For startup nonprofits, the right Customer Relationship Management (CRM) system can be...

1 year ago

Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service has introduced Copilot capabilities that provide field service managers with an AI-powered assistant. By ...

1 year ago

Support parallel working with multiple sequences in Dynamics 365 Sales

A guide for sales managers and sellers who want to improve their customer engagement and collaboration with multiple sequences now available a...

1 year ago

Webinar: Integrate WhatsApp with Dynamics 365 CRM for Increased Sales and Customer Engagement!

WhatsApp is the most popular messaging app globally, boasting a staggering user base of over 2 billion active users! Renowned for its simplici...

2 years ago

Boost Productivity and Collaboration with an Office 365 CRM Integration

Are you making the most out of having both Office 365 and Dynamics 365 in your company? With an Office 365 CRM Integration, you can tra...

2 years ago

Dynamics 365 solution for supporting people in Covid-19

In response to the COVID-19 pandemic, a team of Dynamics 365 experts including the author of this blog post, developed a solution using Dynami...

5 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest articles

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