Let it close itself: Smart, autonomous case closure is here

What’s one of the most persistent challenges in customer service? The last mile.  A resolution might be proposed, but what happens next often falls into a gray zone. Agents are waiting for a response, customers are going silent, SLAs are creeping past their due dates. It’s inefficient, inconsistent, and frequently unnoticed until metrics start to dip.  With the latest release, Customer Management Agent (CMA) addresses this decisively.

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