Improving customer and employee experiences with Microsoft Copilot Studio
As we venture further into 2024, AI transcends its role as a mere technological asset and emerges as a pivotal element of strategic innovation. In its recent “Top 10 Emerging Technologies in 2023” report, Forrester highlights how conversational AI—which can enhance customer interactions, empower employees, and streamline organizational workflows—is poised to deliver a return on investment for most firms within two years.
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