The age of AI comes to customer service and field service
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Optimizing Resource Allocation with the Resource Search Availability API in Dynamics 365 Field Service
For any organization using Dynamics 365 Field Service, the ability to efficiently allocate resources can make all the difference in meeting cu...
Dynamics 365 Field Service – Summarize records with Copilot
Dynamics 365 Field Service introduces its new feature called Summarize records with Copilot that provides technicians with a quick summary of ...
Dynamics 365 Field Service – Configure Copilot summaries in Field Service
Dynamics 365 Field Service is getting an upgrade with the announcement of the configure Copilot summaries feature. This feature allows adminis...
Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service
The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...
Exploring the Differences: Managed vs. Unmanaged Solutions in Dynamics CRM/Dataverse
In Dynamics CRM/Dataverse, solutions are central to Application Lifecycle Management (ALM), providing a structured way to manage, package, and...
Dynamics 365 Field Service – Summarize work orders with Copilot in Outlook
Announcing the latest feature for Dynamics 365 Field Service - the ability to summarize work orders with Copilot in Outlook. With this feature...
Effective Strategies for Debugging Plugins in Dynamics CRM
In a recent interview, I was asked about debugging plugins in Dynamics CRM. The interviewer specifically wanted to know my approach to plugin ...
Dynamics 365 Customer Service – Use proactive prompts and insights generated by Copilot
Dynamics 365 Customer Service users can now benefit from the use of proactive prompts and insights generated by Copilot, a feature that enable...
Transitioning from Legacy Systems to Dynamics 365 Field Service
Introduction In this blog, we’ll discuss why transitioning from legacy systems to Dynamics 365 Field Service is a good option… The post ...