Announcing Dynamics 365 Contact Center WhatsApp channel powered by Azure Communication Services
With the direct WhatsApp integration in Dynamics 365 Contact Center, organizations can now provide superior customer experiences on a trusted and widely used platform. Additionally, they can leverage the power of Microsoft’s AI-driven contact center capabilities.
This integration exemplifies the strong collaboration between Microsoft and Meta. By leveraging the advanced functionalities of Azure Communication Services in conjunction with the extensive user base of WhatsApp, we enable businesses to offer superior customer experiences.
The post Announcing Dynamics 365 Contact Center WhatsApp channel powered by Azure Communication Services appeared first on Microsoft Dynamics 365 Blog.
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