You Know CRM, but What About Contextual CRM?

You Know CRM, but What About Contextual CRM?

Author JC Quintana emphasizes the importance of contextual relationship development in customer relationship management (CRM). To make it contextual, a CRM strategy must be tailored to meet the unique needs, circumstances, and characteristics of customers. This goes beyond just collecting customer data and requires a deep understanding of their behavior patterns, preferences, and expectations. By adopting a contextual approach, businesses can create a more personalized and engaging customer experience. To learn more about contextual CRM and its importance, read the full article.

The post You Know CRM, but What About Contextual CRM? originally appeared on CRM Software Blog | Dynamics 365.

Additionally, the post includes a related posts section at the bottom with links to other CRM-related articles on the same website.

Published on:

Learn more
Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM
Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM

Microsoft Dynamics 365 experts providing comparisons and opinions to professionals in the CRM selection process since 2009

Share post:

Related posts

Voice of Customer for Dynamics CRM 2016

In this blog post, you'll learn about Voice of Customer, a powerful tool in Dynamics CRM 2016 that enables businesses to capture valuable cust...

8 years ago

What is a CRM System? Boost Your Business with CRM Software | Strategy365

If you're unfamiliar with Customer Relationship Management (CRM) software and how it can benefit your business, this article provides a helpfu...

2 months ago

Understanding the Different Types of Relationships in Microsoft CRM

Microsoft CRM (Customer Relationship Management) is a robust tool that businesses can leverage to manage their relationships with customers, p...

7 months ago

Using Dynamics 365 Customer Engagement to Create a Great Customer Experience

Microsoft Dynamics 365 Customer Engagement is a cloud-based MRP program for companies looking to improve their customer experience. This solut...

10 months ago

How AI Tools Are Revolutionizing MS CRM Development

With Customer Relationship Management (CRM) systems becoming increasingly advanced, the rise of artificial intelligence (AI) tools is revoluti...

11 months ago

What’s New in Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service has released its latest version with notable improvements that provide more powerful customer service ...

1 year ago

Comparing Microsoft Dynamics and Salesforce: Which CRM is Right for Your Business?

In the realm of customer relationship management (CRM) software, Microsoft Dynamics and Salesforce are two of the most popular choices. In thi...

1 year ago

How to Work with CRM Microsoft Dynamics 365 - Best Tools for Business Tasks

Customer Relationship Management (CRM) software is a powerful business tool that enables businesses to manage customer interactions and data r...

1 year ago

Helping companies get Customer Relationship Management right!

If you're struggling to optimize your company's CRM system, this post is for you. Written by author JC Quintana, this helpful guide dives into...

1 year ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy