Loading...

How to Leverage Artificial Intelligence with Azure Communication Services

How to Leverage Artificial Intelligence with Azure Communication Services

Azure Communication Services offers multichannel communication APIs for adding voice, video, chat, text messaging/SMS, email, and more to developer’s applications and is the same underlying platform and infrastructure that powers Microsoft Teams and more the 300 million active users per day. These capabilities can be integrated into custom application experiences that use your brand’s identity and distinctiveness. 

 

As artificial intelligence (AI) becomes more sophisticated, the possibilities of how it can be used to enhance your communication applications are limited only by your imagination. With artificial intelligence, your communication applications can provide speech recognition, natural language processing, sentiment analysis, translation and transcription, and so much more for your voice and video calls, messages, and emails. Ultimately, these additional capabilities can improve the accessibility and experiences of your end users, the efficiency of your organization, and can power new scenarios for business insights. Azure Communication Services combined with Azure AI Services can help you unlock the full potential of your communications platform.

 

Scenarios

 

There are a number of scenarios where AI can play a key role in improving customer experience and business outcomes. For example, businesses can use Azure Communication Services in conjunction with Azure Open AI Service to build custom customer interactions solutions that enable customers to move from online chats, to text, to live agent support. In other scenarios, like service sales, incorporating functionality like sentiment analysis and call summarization or transcription enables businesses to customize their training opportunities and improve efficiency and the customer experience.

 

CLO17_callCenter_006.jpg

 

 

Getting Started

 

Azure Communication Services has released an assortment of samples and Microsoft Mechanics videos that showcase the power of AI. Now, all these samples are being housed in a common repository so that you can access and use them together in your application.

 

For a full list of the AI integrations and sample code possible with Azure Communication Services visit our GitHub repo.

 

For more information on Azure Communication Services please visit our documentation.  

 

 

Published on:

Learn more
Azure Communication Services Blog
Azure Communication Services Blog

Azure Communication Services Blog articles

Share post:

Related posts

Boost your Azure Cosmos DB Efficiency with Azure Advisor Insights

Azure Cosmos DB is Microsoft’s globally distributed, multi-model database service, trusted for mission-critical workloads that demand high ava...

1 day ago

Microsoft Azure Fundamentals #5: Complex Error Handling Patterns for High-Volume Microsoft Dataverse Integrations in Azure

🚀 1. Problem Context When integrating Microsoft Dataverse with Azure services (e.g., Azure Service Bus, Azure Functions, Logic Apps, Azure SQ...

1 day ago

Using the Secret Management PowerShell Module with Azure Key Vault and Azure Automation

Automation account credential resources are the easiest way to manage credentials for Azure Automation runbooks. The Secret Management module ...

2 days ago

Microsoft Azure Fundamentals #4: Azure Service Bus Topics and Subscriptions for multi-system CRM workflows in Microsoft Dataverse / Dynamics 365

🚀 1. Scenario Overview In modern enterprise environments, a single business event in Microsoft Dataverse (CRM) can trigger workflows across m...

2 days ago

Easily connect AI workloads to Azure Blob Storage with adlfs

Microsoft works with the fsspec open-source community to enhance adlfs. This update delivers faster file operations and improved reliability f...

3 days ago

Microsoft Azure Fundamentals #3: Maximizing Event-Driven Architecture in Microsoft Power Platform

🧩 1. Overview Event-driven architecture (EDA) transforms how systems communicate.Instead of traditional request–response or batch integration...

3 days ago

Azure Developer CLI (azd) – October 2025

This post announces the October release of the Azure Developer CLI (`azd`). The post Azure Developer CLI (azd) – October 2025 appeared f...

4 days ago

Microsoft Azure Fundamentals #2: Designing Real-Time Bi-Directional Sync Between Dataverse and Azure SQL for Multi-Region Deployments

Here’s a detailed technical breakdown of designing a real-time bi-directional sync between Dataverse and Azure SQL for multi-region deployment...

4 days ago

Azure DevOps local MCP Server is generally available

Today we are excited to take our local MCP Server for Azure DevOps out of preview 🥳. Since the initial preview announcement, we’ve work...

5 days ago

Announcing the new Azure DevOps Server RC Release

We’re excited to announce the release candidate (RC) of Azure DevOps Server, bringing new features previously available in our hosted version....

11 days ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy