Configure Outbound Calling – Dynamics 365 Omnichannel for Customer Service

For setting up Outbound calling we need to first set up a phone number that will be used for outbound calling. This would help – https://nishantrana.me/2022/10/17/how-to-set-up-omnichannel-voice-using-azure-communication-service-acs/ In a nutshell below are the steps we are going to perform – Configure Phone Number for outbound calling. Define a queue of type voice for outbound calling or … Continue reading "Configure Outbound Calling – Dynamics 365 Omnichannel for Customer Service"