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Microsoft Power Virtual Agent: Latest articles

Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.

Try the agent call quality survey in Dynamics 365 Customer Service

In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...

1 year ago

Automate testing of your Power Virtual Agents chatbots with the PVA Test Framework sample solution

Looking to automate testing of your chatbots created using Power Virtual Agents? Look no further than the PVA Test Framework, a sample solutio...

1 year ago

Make your Power Virtual Agents chatbots multi-lingual with the Translator Bot sample solution

For bot creators using Power Virtual Agents, a new solution has been developed that allows for multi-lingual chatbots. If your bot needs to su...

2 years ago

Using Expression Builder to Open Agent Scripts Dynamically

This post explores the functionality of Customer Service workspace to dynamically open agent scripts based on specific criteria using the Expr...

2 years ago

Microsoft Teams: Virtual Appointments App

Introducing the Microsoft Teams Virtual Appointments App - a comprehensive solution designed to help professionals and administrators schedule...

2 years ago

PVA to Visio Builder – XrmToolBox Tool

This post provides a walkthrough for a newly developed tool in the XrmToolBox that allows you to document Power Virtual Agents using Visio. Th...

3 years ago

Create Lead with chatbot using Power Automate

Power Virtual Agents empowers anybody to easily create powerful chatbots for a variety of purposes. The major attraction of Power Virtual Agen...

3 years ago

ADMX ingestion for Centero Agent and Carillon Client using Intune

This article by Jan Bakker explains the process of ingesting ADMX templates for Centero Agent and Carillon client using Microsoft Endpoint Man...

3 years ago

Join me tomorrow Fri Jan 29th for the 2021 FREE Virtual Microsoft 365 Power User focused conference on Power Platform, Content Services, & Microsoft Teams

If you are a Microsoft Office 365 Power User looking to expand your skills and deepen your knowledge in Power Platform, Content Services and M...

4 years ago

Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...

3 years ago

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Microsoft Power Virtual Agent: Latest articles

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