Omnichannel for Customer Service – The Importance of Wrap up
Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I w...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I w...
New Dynamics 365 browser extension I’m trying out the new -Power Roles- extension and it looks very promising. You browse to a Dynamics ...
The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of c...
If you're a Dynamics 365 Business Central user, you may have been pondering how to use filter expressions in API related resources ($expand). ...
If you’re looking to customize the Copilot for Microsoft 365 license to your needs, understanding its 8 service plans and how to disable speci...
In this blog post, the author discusses the upcoming Dynamics 365 Release Wave 1 for 2024 and specifically focuses on the new features and fun...
Explore how Dynamics 365 Education Accelerator is revolutionizing the education industry with its transformative management system. Dynamics 3...
Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have be...
Continuous Threat Monitoring is a vital part of safeguarding your organization's Dynamics 365 data. This post highlights the increasing threat...
If you're looking to make fields in Project Operations read-only or apply other conditions such as show and hide, then this tutorial is for yo...
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