Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent AgentR...
We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates Dyn...
Introduction It’s true that many small or medium businesses (SMBs) still rely on manual paper-based systems or disparate line of… The po...
We’ve come across multiple cases where customers want to send emails from Applications migrated to Azure through some kind of SMTP service. Th...
Hi, Readers.Dynamics 365 Business Central 2023 wave 2 (BC23) is generally available last week. More details: General availability: Dynami...
Efficient booking systems play a pivotal role in ensuring streamlined operations and enhanced customer experiences. With its seamless integrat...
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call to the customers or...
Microsoft recently released updates to the Dynamics 365 Sales Mobile app. The update includes experience improvements for the previous version...
This year at Microsoft Ignite, we are showcasing new AI, automation, and collaborative solutions that help your business be more efficient, en...
Hi, Readers.The preview environment for Dynamics 365 Business Central 2022 release wave 2 (BC21) is available. […]
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
