Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This fea...
Organizations today face the challenge of managing vast amounts of information, making it difficult to efficiently organize, access, and retri...
Frontline workers are the backbone of many industries, such as manufacturing, heavy industrial, healthcare, retail and more. They operate and ...
Are you a Microsoft partner working with Business Central and looking for relevant resources? Find everything you need in this post. (All reso...
Well, it’s here – the 2023 Release Wave 2 has landed. Let’s take a look at some of the things that I’m excited to see ...
Dynamics 365 allows us to develop vertical solutions using industry accelerators. Accelerators are the extensions for the Microsoft Power Plat...
Sending Dynamics 365 Customer Voice surveys via Dynamics 365 Marketing is possible today already. Unfortunately it is not possible to set any...
The Office cloud policy service (OCPS) is a cloud-based service that enables you to apply policy settings for Office 365 ProPlus on a user’s d...
Many customers have asked for the ability to send attachments with Dynamics 365 Marketing. While this is on the roadmap I’d like to call...
‘We don’t stop playing because we grow old; we grow old because we stop playing.’ This quote truly captures the essence of the role games play...
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