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Microsoft Dynamics 365 Field Service: Latest articles

Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.

Try multilingual voice agents in Dynamics 365 Contact Center

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for...

7 months ago

Time Zone Labels in Dynamics 365 Customer Insights - Journeys Events

There is a magical The ‘Event time zone’ field in Dynamics 365 which is used for Events in Customer Insights - Journeys. Technically speaking...

7 months ago

Microsoft Dynamics 365 – Delete stub, unlicensed, and removed Microsoft Entra group users feature is now available

Microsoft Dynamics 365 now has a new feature that allows users to delete stub, unlicensed, and removed Microsoft Entra group users. This featu...

11 months ago

Setup Copilot in a Model-driven app – Quick Review

If you're looking to enable Copilot in Dynamics 365 Model Driven App, this quick review can help guide you through the process. The blog post ...

1 year ago

Empower agents to draft case-based knowledge articles with Copilot

With Copilot, agents can seamlessly generate knowledge articles based on the data from their cases. This includes case descriptions, email exc...

1 year ago

What’s new in the Microsoft Intune Service Update for March 2024

The latest Microsoft Intune Service Update for March 2024 has been announced, with changes to be seen soon in the Tenant Status blade of the I...

1 year ago

Microsoft Viva: Viva Glint – Self service for SFTP file transfer

Microsoft Viva is introducing a new feature called Viva Glint, which provides a more user-friendly self-service option for admins to set up SF...

1 year ago

Manage Custom Presence – Dynamics 365 Customer Service (Omnichannel)

To manage presences, navigate to Customer Service Admin Center >> Agent Experience >> Productivity >> Custom Presence ...

2 years ago

Dynamics 365 CRM Apps Webinar Marathon – Boost Productivity this Holiday Season!

Get ready for the holiday season with Dynamics 365 CRM Apps Webinar Marathon! With the festivities around the corner, it's easy to get sidetra...

2 years ago

Create Custom notifications – Reinvent alerts & notifications within Microsoft Dynamics 365 CRM

Can you imagine a day without alerts and notifications? It’s simply not possible because setting alerts or reminders have become a part and pa...

3 years ago

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Microsoft Dynamics 365 Field Service: Latest articles

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